TERMS OF SERVICE

Overview

Welcome to Rikpivo. Access to and use of rikpivo.com, together with the products, content, features, tools, and services made available through that website (the “Site” or “Services”), are governed by these Terms of Service.

References to “Rikpivo,” “we,” “us,” and “our” throughout these Terms mean Guangzhou Yicheng Building Materials Co., Ltd., which operates the Site.

E-commerce functionality for our online store is supported by Shopify technology. Visiting, browsing, purchasing from, or otherwise using the Site means that you accept these Terms and the policies they refer to, including our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not accept them, please stop using the Site.

1. Eligibility and Use of the Site

By using the Site, you confirm that you have reached the age of majority where you live, or that you otherwise hold the legal capacity needed to enter into a binding agreement.

Use of the Site is permitted only for lawful purposes and in line with these Terms. The information you provide, including at checkout, should be accurate, current, and complete.

You are responsible for keeping any account credentials connected with your use of the Site confidential.

2. Products and Product Information

Fashion accessories are offered by Rikpivo. Descriptions, images, available sizes, colors, materials, component and construction details, care and cleaning instructions, and other specifications can differ from item to item, and are set out on the relevant product page where available.

Reasonable efforts are made to present product information and images accurately. Displays, screen settings, lighting, photography, and the characteristics of individual products can all affect how colors and appearance read, so we do not guarantee that every color or visual detail on your screen will match the physical product exactly.

Please review the product page, together with the size and dimension information available for the item, before ordering. Product information, availability, and specifications may be updated where reasonably necessary, and products may be discontinued or made available in limited quantities.

3. Orders

An order you submit is an offer to purchase the products it contains. An order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

Where it is reasonably necessary and permitted by law, an order may be declined, cancelled, or limited because of product unavailability, incorrect pricing or product information, payment authorization problems, suspected fraud, unusual order activity, delivery restrictions, or other order errors.

Where payment has been collected for an order that we later cancel, an appropriate refund will be issued. Before submitting an order, please check the products, quantities, shipping address, contact details, and payment information.

4. Prices and Payment

Prices are displayed on the Site and may change. Subject to correction of obvious errors where the law permits, the price that generally applies to your purchase is the one displayed when the order is submitted.

Shipping charges, applicable taxes, customs duties, import charges, or other amounts disclosed during checkout may be added to the product price. Payment methods available to you are shown at checkout.

You agree to provide accurate payment information, and to use only a payment method that you are authorized to use.

5. Promotions and Discount Codes

Expiration dates, product restrictions, minimum purchase requirements, geographic limitations, usage limits, or other conditions disclosed with an offer may apply to promotional prices and discount codes.

Unless otherwise stated, promotional offers may not be combined. A promotion may be modified or withdrawn where reasonably necessary and subject to applicable law.

6. Shipping and Delivery

Once payment is successfully confirmed, orders are generally processed within 1–3 business days. After dispatch, estimated delivery generally takes 10–20 business days. These are estimates rather than guaranteed arrival dates.

Our standard shipping fee is USD $5.99 per order. Where a different shipping charge or promotional rate is displayed at checkout, that amount takes precedence.

Carrier operations, customs procedures, severe weather, transportation interruptions, public holidays, incorrect address details, and other circumstances outside our reasonable control may affect delivery. Accurate and complete delivery information is the customer’s responsibility.

Further details are set out in our Shipping Policy.

7. Returns, Refunds, and Order Issues

Our Return & Refund Policy governs returns, refunds, replacements, and order-related claims. Eligible standard return requests may be submitted within 14 days after delivery, subject to the conditions set out in that policy.

For items that arrive damaged, defective, incorrect, or materially different, please contact us within 14 days after delivery and provide the order information and supporting evidence requested.

Merchandise should not be sent to our registered business address unless our customer service team specifically instructs you to do so; the registered address is not automatically a merchandise return address.

8. Order Changes and Cancellations

To request an order change or cancellation, contact service@rikpivo.com as soon as possible after placing the order. Reasonable efforts will be made to accommodate the request before fulfillment begins, but changes and cancellations cannot be guaranteed once processing or shipment has begun.

9. Accuracy of Website Information

Reasonable efforts are made to keep Site information accurate and current. Typographical errors, inaccuracies, or omissions concerning products, availability, prices, promotions, shipping charges, images, or other Site content may occasionally appear.

Where the law permits, errors may be corrected, information updated, or affected orders cancelled when reasonably necessary. An appropriate refund will be issued if payment has been collected for a cancelled order.

10. Intellectual Property

Unless otherwise indicated, Site content — text, graphics, logos, photographs, design elements, icons, and other materials — is owned by or licensed to us or to the applicable rights holder, and may be protected by intellectual property laws.

Access to and use of the Site is permitted for personal, non-commercial shopping purposes. Without appropriate authorization, protected Site content may not be reproduced, distributed, modified, republished, commercially exploited, or otherwise misused. Ownership of intellectual property is not transferred to you by anything in these Terms.

11. Prohibited Uses

The Site may not be used for any of the following:

· unlawful or fraudulent activity

· violating applicable laws or another person’s rights

· submitting false or misleading information

· transmitting malicious software

· interfering with Site security or operation

· attempting unauthorized access

· collecting Site information through unauthorized automated means

· harassing, abusing, threatening, or harming others.

Access may be restricted or terminated where we reasonably believe these Terms have been violated.

12. Third-Party Tools and Services

Some Site features may depend on third-party technology, payment services, shipping providers, analytics services, or other independently operated services. The terms and policies of the relevant provider may also apply to your use of those services.

13. Third-Party Links

Links to third-party websites or services may appear on the Site for convenience or functionality. Such a link does not necessarily amount to our endorsement. We are not responsible for the content, availability, security, or privacy practices of independently operated third-party websites, and we suggest reviewing their terms and privacy policies before use.

14. Shopify

Shopify technology is used for our online store. To provide e-commerce functionality, Shopify and related service providers may process information, subject to their applicable terms and privacy practices. Purchases made through our Site remain subject to these Terms and our store policies.

15. Privacy

Personal information collected through the Site is handled in accordance with our Privacy Policy, which covers information collection and use, cookies and similar technologies, service providers, advertising and analytics where applicable, international processing, and privacy choices.

16. Customer Feedback and Submissions

Reviews, comments, suggestions, photographs, or other feedback submitted voluntarily are provided on the basis that you have the right to provide them. Where the law permits, you grant us permission to use that content for reasonable business purposes connected with operating, improving, or promoting our Services.

Content that is unlawful, misleading, infringing, abusive, malicious, or otherwise in violation of another person’s rights must not be submitted. Content may be removed where reasonably necessary.

17. Availability of Services

Availability of the Site, or of every feature, is not guaranteed without interruption. Maintenance, technical problems, security measures, third-party service interruptions, network failures, or events outside our reasonable control may interrupt access. Where reasonably necessary, Site functionality may be modified, suspended, or discontinued.

18. Disclaimer of Warranties

To the extent permitted by applicable law, the Site and Services are provided on an “as available” basis, and uninterrupted operation, or freedom from delay, technical error, or security incident, is not guaranteed.

Warranties, guarantees, or consumer rights that cannot lawfully be excluded or limited are not excluded by these Terms.

19. Limitation of Liability

To the fullest extent permitted by applicable law, we will not be liable for indirect, incidental, special, or consequential losses arising from use of the Site or Services where that liability may lawfully be excluded.

Liability is not excluded or limited where doing so would be prohibited by applicable law, and statutory consumer rights that cannot legally be waived remain unaffected.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Guangzhou Yicheng Building Materials Co., Ltd., together with its affiliates, agents, and service providers, from claims, liabilities, losses, or reasonable expenses arising from your unlawful use of the Services, your violation of these Terms, or your infringement of another person’s rights.

21. Termination

Access to the Site or to certain Services may be suspended or terminated where reasonably necessary, including where a user violates these Terms, engages in fraudulent activity, interferes with Site security, or uses our Services unlawfully. Obligations or liabilities that arose before termination are not eliminated by termination.

22. Severability

Where a competent authority determines that a provision is invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted, or severed where necessary, and the remaining provisions will continue in effect.

23. No Waiver

A failure to exercise or enforce a right under these Terms immediately does not constitute a waiver of that right. Any waiver must comply with applicable legal requirements.

24. Entire Agreement

These Terms, together with the policies and notices referenced on the Site, govern your use of the Site and purchases made through it, except where additional terms are expressly provided.

25. Applicable Law and Dispute Resolution

These Terms and your use of the Site are subject to applicable laws and regulations, including mandatory consumer protection rules that apply to you and cannot lawfully be excluded by contract.

Where a dispute arises, we encourage you to contact us first at service@rikpivo.com; reasonable efforts will be made to review the matter and seek an appropriate resolution. Rights or remedies available under mandatory applicable law are not prevented by this section.

26. Changes to These Terms

These Terms may be updated from time to time to reflect changes to our Services, business practices, service providers, or applicable requirements, and the latest version will be published on this page. Continued use after an updated version becomes effective is subject to the updated Terms to the extent permitted by law.

27. Contact Information

Questions about these Terms, an order, or our Services may be directed to our customer service team.

Customer Service Email: service@rikpivo.com

Phone / SMS: +1 3802084620

Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (MT)

We aim to respond to customer service emails within 24–48 hours on business days.

Company Information

Operated by:	Guangzhou Yicheng Building Materials Co., Ltd.
Business License Entity:	Guangzhou Yicheng Building Materials Co., Ltd.
Email:	service@rikpivo.com
Customer Service:	+1 3802084620
Registered Address:	No. 18, Huanglongdai Shengtang Management Area, Shengtang Village, Liangkou Town, Conghua District, Guangzhou, Guangdong, China
Website:	https://rikpivo.com